Terms of service

1. Acceptance and provider

These terms apply to use of kernel-synclab.digital and to advisory services supplied by Kernel Synclab, Level 8, 27 Torstraße, Berlin 10119, Germany. By using the site, you agree to the website provisions. A paid service contract begins only when scope, time, fee, and these terms are confirmed in writing.

2. Nature of our guidance

We provide practical relocation planning, preparation, and general information for moves to Germany. We are not a law firm, immigration authority, tax practice, recruitment agency, insurer, or real-estate broker. Our work does not include legal representation, tax advice, product recommendations, or guarantees of employment, housing, appointments, registration, or a residence decision.

You must provide accurate context, review official requirements, attend appointments, and make your own applications and decisions. Requirements and administrative practice can change after a consultation.

3. Booking, fees and changes

The agreed invoice states the service, price including applicable VAT, payment date, and appointment. We may decline work outside our competence or capacity. Cancellation, rescheduling, preparation charges, and refunds follow the refund policy, which forms part of these terms.

4. Client conduct

Do not submit unlawful content, another person’s confidential records without authority, malware, or misleading facts. Do not send sensitive identity documents through the public contact form. We may end a session affected by abuse or an attempt to obtain assistance with fraud; fees for work already performed remain payable.

5. Intellectual property

Website text, visual design, original checklists, and consultation recaps are protected by applicable intellectual-property law. We grant clients a non-exclusive, non-transferable right to use their personal written recap for their own household relocation. It may be shared with an employer or adviser involved in that move but not resold, published, or used to provide competing services.

Official materials linked from the site remain the property of their respective public bodies. Third-party photographs are used under their source terms.

6. Availability and external links

We try to keep the website accurate and available but do not promise uninterrupted access. Links to government offices and other third parties are provided for context. We do not control their content, processing times, security, or decisions.

7. Liability

We are liable without limitation for intent, gross negligence, injury to life, body, or health, and liability that cannot lawfully be excluded. For slight negligence affecting a material contractual duty, liability is limited to foreseeable loss typical of this kind of advisory contract. Otherwise, liability for slight negligence is excluded to the extent permitted by law.

No provision removes mandatory consumer rights. Clients remain responsible for deadlines and for confirming official instructions.

8. Consumer withdrawal rights

Where German consumer law grants a statutory withdrawal right for a distance contract, we provide the required notice separately. If you expressly request performance during a withdrawal period, the consequences required by law apply; these terms do not replace the statutory notice.

9. Governing law and disputes

German law governs these terms, excluding conflict rules and the UN Convention on Contracts for the International Sale of Goods. Mandatory protections of a consumer’s habitual residence remain unaffected. Courts have jurisdiction as provided by German law; an exclusive Berlin venue applies only where legally permitted.

The European Commission’s former online dispute resolution platform was discontinued in 2025. We are not obliged and do not generally agree to participate in consumer arbitration unless mandatory law requires otherwise.

10. Contact and severability

Questions may be sent to info@kernel-synclab.digital. If a provision is invalid, the remaining provisions continue to apply; mandatory law replaces the invalid provision rather than an invented commercial term.